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Find My Order
You can track the status of your order online at Aodour. Enter your order number /
contact number / tracking ID to check the status of your most recent order and your order history. Click on
the order number for the shipment that you would like to track and a detailed order information page will be
displayed. Click on order number to view detailed tracking information. You can review the tracking history
and the estimated date of delivery. Please estimate 7 - 10 business days from the time your order has been
placed.
ORDER STATUSES:
Cancelled
Your Order has been cancelled due to some reason.
Order Placed
Your order is placed successfully and our Customer Service will do the confirmation
within 24 hours of order placement.
Order Confirmed
Your order is now confirmed and our warehouse is preparing your order for shipping
Order Shipped
Your order has been assigned and handed over to courier for delivery
Order Delivered
Your order has been delivered to the mentioned shipping address
Products Reviewed
You have rated our products according to your experience
Refunded / Returned
Your order has been returned to Aodour / You have got the refund against your
returned order
HOW TO REGISTER COMPLAINT:
1.Enter your Order number / Contact no / Tracking No. of delivered parcel in “Order
Tracking”
2.Select the order you want to complaint against by clicking “complaint button”
3.Select the complaint type (Damaged Product, Incomplete Order, need to exchange,
want to return)
4.Select the relevant products against which you want to submit complaint
5.Select Reason of relevant complaint type from drop down box
6.Enter the complaint notes in the text box
7.Upload the attachment of relevant evidence against which complaint has to be
submitted (Invoice, Product image, box image etc.)
8.Click on submit complaint in order to receive your Complaint no. for further
tracking
9.Once submitted our agent will contact you in 24 working hours to verify your
complaint for further process
