How do I check the shipping status of my order?

To inquire about the status of your order, please click on Track Your Order link on website.

What if I want to return or replace my order after I have received it?

To return or replace your order you should inform us with a valid reason within 72 hours after delivery. You will need to follow the complete process of returns and replace method. To know more about Returns and replace take a brief look at Returns and replace policy of aodour.pk.

What are your delivery charges?

Rs.200 Delivery charges all across Pakistan. Free Return.

What is delivery time?

We are trying our best to dispatch the products as soon as possible but average transit days are 2-4 days.

Delivery times same for all parts of the country?

To inquire about the status of your order, please click on Track Your Order link on website.
The time varies from city to city e.g.;

1. Lahore 1 to 2 days
2. Islamabad 2 to 4 days
3. Karachi 4 to 8 days.

How reliable is your delivery service method?

We deliver through different courier companies to ship all orders safely at your doorstep.

What if my order is lost or damaged?

It is well ensured that your order will not be lost or damaged. However, if such instance takes place you will receive a full refund on your order.aodour.pk takes complete responsibility of such matters.

When will I receive my order?

Please note that orders may take up to 3 full business days to process in our warehouse before shipping. Therefore, orders with standard shipping may take from 3 to 7 business days to arrive.
For more information visit our delivery services policy.

Do you have limits on how much product I can order?

No, there is no limit.

How can I update my order?

Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.

How can I cancel an order?

Call customer service immediately at 0301-1120840 or You can also cancel your order from “My Order” if you have created profile at Aodour.pk Please note we ship orders as quickly as possible and cannot guarantee cancellation.

Do You Ship Internationally?

Currently we are shipping in Pakistan only.

What do I do if tracking says my package was delivered, but I never was received it?

Please contact customer service at Landlines (042) 37181715, (042) 37181716 or Mobile Number 0301-1120153.

Why is my order incomplete?

Items missing from your order may have been out of stock. If a product has a price of 0.00 on your final invoice, it was unavailable during order fulfillment and you were not charged for it. Please contact customer service (042) 37181715, (042) 37181716 or at Mobile 0301-1120151

How much advance I need to pay for order amount is 25,000 or more?

1. 10% If order amount is 25,000 or Plus.
2. 30 % If order amount is 20,000 or above.
3. 50 % If order amount is 40,000 or above.